You have questions?
What do I get when I purchase the template?
A fully set up bot template built for either Manychat or Chatfuel, complete with follow up sequences and educational tips sequences. Also you will receive a template for Integromat, to collect the data from your bot with all custom fields collected into Google Sheets and an email format. You can then upload them directly to your accounts and they will work straight away.
How easy is it to customize the bot?
All you need to do is follow the instructional video, change the text that you want or the pictures (we recommend you do change the pictures) and you’r ready to go. The video will step you through every part from set up to testing in your account as well as how to change the text or photos. The best part is you don’t need to be an expert programmer to do it… if you can send an email… you can do this.
Will you install the templates for me?
Yes. We are happy to offer you our technical expertise to get you going faster, this will incur an additional fee which you can add at the time of purchasing. You will need to provide login details to your accounts you want the templates installed to, or we can set those up for you also and you can login after installation and change the details.
When will I receive everything?
As soon as your purchase is complete, you will get instructions sent to you via email on how to download your new template. You should get that within a few minutes. Chatfuel requires a unique link to the template and sometimes this can take up to 48 hours to generate. Your Manychat links will be provided and available within 5 minutes from purchase completion. As always, we’re here to support, so if you need help just reach out to our support chat or email.
How long will it take to launch my bot?
After your purchase is complete, you need to connect your account for your bot to your Facebook page (our video will help with this). Then you simply follow the instructions to installing your template to your Manychat or Chatfuel account and make any minor changes ( like changing your Integromat / Google sheets) and you’re ready to go. It can take a few minutes to a couple of hours depending on how techie you are and how much customization you need to do.
Are there additional costs?
No, there are no extra costs… everything you need is in the templates… providing you don’t require our services to customize or install the templates. All the connections for the data collected from your bot, goes to free services, like Google sheets, Integromat or Zapier. Other services are available to connect to and can be connected for an additional fee, however we have tried to make it affordable for everyone. Our chatbot templates are built in a PRO format for both Chatfuel and Manychat, so you will need a PRO subscription for the service you choose. Manychat is $10USD per month and Chatfuel is $15 USD per month.
What if I need support or customization?
Any customization you need to do is usually a very straight forward process. It’s simply a matter of cut and paste. However all our templates come with support and limited support for other services we have used to connect to.
There is no charge for the support we provide, however it is limited to getting the template working in your Manychat or Chatfuel account. If you require additional development to the template, this will incur additional fees and simply chat with us or email us
How do I set up the template?
All instructions are available in the video walkthrough… don’t worry, we help you through every step, starting with setting up your accounts and adding the template and then connecting to the external services.
The external services are available to easily extract the information from your customers interaction with your bot and then deliver it to you via email or Google sheets or maybe SMS if you need it. All instructions are included for every step.
What’s your refund policy?
Our refund policy is simple… In the unlikely event that you require a refund, we are happy to oblige.
If the template does not work or you are not happy with the quality, we are happy to refund your money. You will need to allow us access to your Facebook account and Manychat or Chatfuel account so we can verify that the template is not working… Once our developer can assess why the template or connections are not working and if they are not able to fix the problem, we will simply refund your credit card payment…
We want happy customers and whilst we have tested all the templates and connections, we understand that technology sometimes has its moments…. so don’t worry were there to help you.
Can I change plans or cancel at any time?
All of our plans have the ability to change or cancel at any time. Just message or email us and tell us what you would like to do and we’ll fix it up for you.
Who made the bot templates?
All bot templates have been made by experienced bot developers in our team. The bots have all been tested by our developers to ensure they work before you get them. They have been designed with a sales or lead collection process in mind, so you don’t have to worry about whether or not they will convert into sales. They have been tested in the field some of them collecting literally thousands of leads on behalf of real clients.
Do I need to be a programmer to create a bot?
No. Our bots are created through drag and drop platforms and the other services we link to are all very basic to work with. If you can use cut and paste you can launch your bot.
What platforms do you support?
Our bots are built in either Manychat or Chatfuel. These are the most popular and have great Facebook support groups with developers eager to help support you. Of course we are here to… Additionally, we use Google sheets, Integromat, Zapier, Aweber, ActiveCampaign, Mailchimp, Get Response and a few others…. If you need something that is not on our list, just ask, if we can connect you, we will.
What about the chatbot license?
The templates come with the creative license for your website / Facebook page or that of your customer (if you are an agency) for single use only. You may NOT resell them on to other prospective users without our expressed permission. The copyright remains the property of Adsmart.
FAQ didnt solve your problem?
Here are several ways to contact us
First don’t panic… we’re here to help you…
Simply message us and we’ll get to you as quickly as possible or drop us an email or even call us on 1300 767 507
Check our Facebook group for answers if your problem is not urgent. Simple things may be fixed with some support from our Facebook group members.